FAQ

Frequently Ask Questions

Find possible answers below or contact our sales team​ for any questions.

About Our Products

We offer a comprehensive selection of cables designed to meet the diverse needs of audio professionals and audiophiles alike. Our range includes:

  • In-Ear Monitor (IEM) Cables: Tailored for superior sound quality and durability to enhance your in-ear monitoring experience.

  • Headphone Cables: Crafted for a wide variety of headphones, our cables ensure optimal audio performance and comfort.

  • Hearing Protection Cables: Our cables are part of a system that, when used with noise-isolating earpieces, significantly reduces ambient noise, allowing for clear audio in noisy environments.

  • Connectors & Plugs: A variety of high-quality connectors and plugs to ensure your audio equipment achieves a secure and stable connection.

Each category is engineered with precision to ensure the highest standards of audio fidelity and build quality. If you have specific requirements or need guidance on the best choice for your setup, our expert team is ready to assist you.

Yes, we specialize in providing customized IEM cable solutions to fit specific audio systems. Whether you have unique connectivity requirements or need cables tailored to certain audio profiles, our team can work with you to create cables that meet your exact specifications. Contact us to discuss your custom cable needs.

Our cables are designed with versatility in mind and are compatible with a wide range of in-ear monitors. We strive to ensure that our cables can be used with as many different models as possible.

Quality is at the forefront of our manufacturing process. We use premium materials and rigorous testing methods to ensure that every cable meets our high standards for audio performance and durability.

Ordering Process

  1. Contact our Sales Team: Reach out to our sales team by emailing sales@mobomb.com,Our team is available to assist you during business hours.

  2. Provide Business Details: Share your business information, including company name, contact details, and any specific requirements you have for the IEM cables.

  3. Request a Quote: Based on your requirements, we will provide a detailed quote including pricing, minimum order quantities, lead times, and any bulk order discounts.

  4. Confirm Order Details: Review the quote and discuss any customizations or specific needs with our sales representative. Once all details are finalized, confirm your order.

  5. Invoice and Payment: We will send an invoice for the confirmed order. Payment terms and methods will be outlined in the invoice, typically including bank transfer or credit terms for registered businesses.

  6. Order Processing: Upon receipt of payment or payment agreement, we will process your order according to the agreed terms and timelines.

  7. Shipping and Delivery: We will coordinate with you to arrange for shipping and inform you of the expected delivery date. We can also work with your preferred logistics provider if required.

For large orders, custom designs, or ongoing supply agreements, our team is ready to discuss and facilitate a partnership that meets your business needs

We understand that flexibility is key in business, which is why we've set a minimum order quantity of 100 pieces to ensure the best value for our B2B clients. However, we recognize the industry's need for smaller quantities and are willing to discuss how we can accommodate orders below this threshold on a case-by-case basis. Whether you're looking to place a bulk order or require a limited number of cables for specialized needs, we're here to work with you to find the best solution. Let's connect to tailor an order that aligns with your business objectives.

Pricing and Payment

To accommodate our clients' preferences and for transactional ease, we accept the following payment methods:

  • T/T (Bank Transfer): A secure method for high-value transactions, ensuring a reliable and traceable payment process.
  • PayPal: For quick and secure payments, especially convenient for smaller orders or international clients.

We strive to make our payment process as convenient as possible. If you have any specific payment requirements or need assistance, our finance team is ready to provide support

Yes, we value long-term relationships and bulk engagements. To support this, we offer:

  • Volume Discounts: Competitive pricing for bulk orders, ensuring you get more value as your order quantity increases.
  • Loyalty Incentives: Tailored discounts for our returning customers to appreciate and foster ongoing partnerships.

We're committed to providing cost-effective solutions without compromising on quality. For a personalized quote reflecting your order size and frequency, please contact our sales team.

Shipping and Handling

We are committed to prompt and efficient delivery. Our lead times are as follows:

  • Bulk Orders (MOQ 100 pcs): Standard orders are processed and shipped within 7 working days, ensuring your products are delivered in a timely manner.
  • Sample Orders: For sample requests, we expedite the process and aim to ship within 1 working day, allowing you to quickly evaluate the quality of our products.

We understand the importance of meeting your schedule and are dedicated to maintaining these lead times. For more information or specific shipping inquiries, please reach out to our Sales team.

Yes, we proudly serve a global market. Our products are shipped worldwide, ensuring that no matter where your business is located, you have access to our high-quality IEM cables. We work with reputable international carriers to provide you with a range of shipping options that best suit your timeline and budget.

For international shipping details, including rates and estimated delivery times, please contact our Sales Team.

After-Sales Support

  • Warranty Service: We offer a comprehensive one-year warranty on all our products. This warranty covers any non-man-made functional failures or defects that occur within a year from the date of purchase. Please keep your proof of purchase to validate the purchase date and warranty eligibility when needed.
  • Replacement Policy: During the warranty period, if a product exhibits quality defects due to material or manufacturing issues, we will promptly replace it. When requesting a replacement, please provide detailed information about the product and relevant proof (such as the purchase receipt and a description of the fault) so that we can assess and confirm your eligibility for a replacement.

We are committed to delivering high-quality products and services to our customers. If you encounter any issues with our products, our team of technical experts is always ready to assist and ensure your satisfaction and a seamless post-purchase experience.

If you encounter any issues with your order, please reach out directly to your designated sales representative. Our technical team will promptly follow up to address and resolve your concerns as quickly as possible.

For immediate assistance, contact us at service@mobomb.com

Partnerships and Collaborations

We're always looking to expand our network with partners who share our commitment to quality and service. To become a distributor or reseller:

  1. Contact Us: Reach out through our designated partnership inquiry channel.
  2. Discussion: We'll discuss the terms, conditions, and mutual expectations.
  3. Agreement: If aligned, we'll formalize our partnership with an agreement.
  4. Onboarding: Our team will guide you through the product training and onboarding process.

Please email us at partner@mobomb.com to start the conversation.

Yes, we welcome the opportunity to collaborate on custom projects. Our team is equipped to handle unique requirements and work closely with you to develop products that meet your specific needs. If you have a project in mind, let's connect to explore how we can bring your vision to life.

Please reach out to our project collaboration team at service@mobomb.com to discuss your ideas.

Technical Questions

Absolutely. We ensure full transparency and support for our clients by providing all necessary technical specifications and compliance documentation for our products. These documents are readily available upon request to assist with your due diligence and to ensure our products meet your requirements and industry standards.

Ensuring compatibility is crucial for optimal performance. We recommend the following steps:

  1. Consultation: Contact us to discuss your current system specifications.
  2. Recommendation: Our technical team will suggest compatible IEM cable options.
  3. Verification: We can provide detailed product specs for you to cross-check against your system.
  4. Sample Testing: If necessary, we can supply samples for testing with your existing setup.

Our goal is to ensure a seamless integration of our cables with your systems.

Contact Information

For any in-depth inquiries or specific questions you may have, our dedicated sales team is ready to assist you. Please feel free to reach out directly via email at sales@mobomb.com, and we will ensure your questions are addressed promptly and thoroughly.

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